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Information Technology (IT) Functional Support Analyst

Job Description

IT Functional Support Analyst


Human Resources Reference # 18-276


Applications and Resumes must be turned in by 5:00 pm on January 9th, 2019.


Applicants may apply online at www.stemilt.com. Or apply at WorkSource located at 270 9th St NE Suite 240 in East Wenatchee


Number of openings: 1 Fulltime, Year Round


Location: Administration Office located in Wenatchee, WA.


Working Shift: Day Shift


Hours & Work Days: 8:00 am - 5:00 pm, Monday - Friday; hours and shifts may depend on production.


Summary:


The Functional Support Analyst's role is to deliver support to end users in the organization about how to use Oracle E-Business Suite R12 efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, financials, sales, inventory, shipping and other business units. The Functional Support Analyst is also responsible for assisting in the design, delivery, and improvement of Oracle Applications as well as in-house developed software applications, organizing training programs and related courseware.


Qualifications:


Formal Education & Certification



  • College diploma or university degree in the field of computer science, information systems, and/or 4 years equivalent work experience.


  • Certifications in E-Business Suite a plus.



Knowledge & Experience



  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Oracle E-Business Suite R12 modules included Financials (GL, AP, AR) Inventory, Order Management, Warehouse Management Systems and Purchasing.


  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.


  • Knowledge of programming languages and techniques, including SQL, PLSQL and Linux OS are helpful.


  • Able to develop and interpret technical documentation for training and end user procedures.


  • Knowledge of trends in technology relating to software applications.


  • Good understanding of the organization's goals and objectives.



Personal Attributes



  • Highly self motivated and directed.


  • Ability to absorb new ideas and concepts quickly.


  • Good analytical and problem-solving abilities.


  • Ability to effectively prioritize and execute tasks in a high-pressure environment.


  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.


  • Ability to present ideas in business-friendly and user-friendly language.


  • Very strong customer service orientation.


  • Excellent communication skills in each of the following areas: written, oral, interpersonal, and presentational skills.


  • Experience working in a team-oriented, collaborative environment.



Responsibilities



  • Field incoming problem tickets from end users to resolve application and software issues within Oracle E-Business Suite and other software applications used.


  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue using task tracker system.


  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.


  • Perform hands-on fixes at the desktop level to resolve issues as well as configuring systems and applications.


  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.


  • Communicate application problems and issues to key stakeholders, including management, development teams, and end users.


  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.


  • Maintain and enhance performance of all new and existing software and applications across the organization.


  • Identify and learn appropriate software applications used and supported by the organization.


  • Coordinate with department heads to assess departmental application training needs and objectives.


  • Participate in the design, development, and delivery of software applications training programs and individual classes.


  • Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.


  • Perform testing and validation of applications during preventative maintenance, including the installation of service packs, patches, and software upgrades.



Competitive Benefit Package which includes:


Medical, Dental, Prescription Insurance, 401 K, Paid Vacation, Holiday Pay, and other benefits. EOE AA.



Company Description
Stemilt Growers is one of the world's leading fresh produce brands, responsible for growing, packing and shipping a variety of wholesome tree and summer fruits, original produce products and proprietary fruit varietals. Stemilt is family-owned and operated by the Mathison family, who have lived and farmed near the company's namesake Stemilt Hill in Central Washington for more than six generations. The family is committed to cultivating the best tasting fresh fruits through environmental care and industry innovation, just as they've done for more than a century.
Stemilt is known for its delicious produce for two main reasons. First, the company only selects ideal growing locations that will result in the best flavor and appearance possible for each particular type of fruit. Secondly, the company focuses heavily on agriculture and packing innovations that benefit both the fruit and the environment, having developed many industry firsts and best practices widely adopted today. Combined, the best growing locales operated under the most advanced techniques add up to tasty, World Famous Fruit for consumers to enjoy.



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