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CWC-Dispatcher/CSR

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Job ID:¬  138740
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Central Washington Concrete, A CRH Company, values a culture of growth, development, and internal promotion.¬  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.¬  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.¬ ¬  We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation. ¬ 


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Position Overview


Scale Operator: Operate scale weighing aggregate trucks and help customers who pick up products in the yard.¬  Collect and sort delivery tickets, then assist in entering information into computer system.


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Dispatcher:¬  Utilizing computer data base system, worker schedules delivery of concrete and aggregate products to construction and residential sites.


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Key Responsibilities (Essential Duties and Functions)

Scale Operator



  • Ensure efficiency of weighing trucks across scale.

  • Monitor load sizes of company trucks.

  • Service all customer pick-up business.

  • Cash procedures i.e.:¬  Required to receive and log cash from C.O.D. sales, concrete, and gravel tickets.¬  Required to balance and maintain cash box.¬  Daily balance required.

  • Communicate with loader operator via two-way radio to accomplish the loading of pick-up customers.

  • Greet and assist visitors entering yard.¬  Ensure site specific safety rules are understood and followed.



  • Collect and sort aggregate order cards along with delivery tickets.

  • Maintain MSHA Part 46 Log ensuring compliance.


Dispatcher/CSR



  • Answers customer and driver calls in a timely and professional manner.

  • Enters order data into computer system.

  • Schedules and tracks orders and deliveries. Prepares daily schedule for next-day deliveries outlining equipment, personnel, and material needed. Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability. Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.

  • Assists customers in determining the proper product, proper amount, and proper price. Receives and follows-up on customer complaints regarding any truck or driver problems at job sites. Maintains good customer relations.

  • Performs other duties as assigned.


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Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements lists below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.


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Education/Experience



  • High school diploma or general education degree (GED) preferred.

  • Previous related experience in the construction field is a plus.

  • Excellent customer service skills highly preferred.


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Work Requirements



  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to understand and to carry out detailed written and oral instructions.

  • Ability to perform work efficiently utilizing a computer.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to communicate effectively with customers and company personnel via telephone, two-way radio and computer.

  • Ability to work well with others in a group or one on one setting.

  • Demonstrates good performance, safety and attendance.

  • Must pass pre-employment physical screening and controlled substance testing.


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To view a complete job description and apply on-line:


www.jobs.oldcastle.com


Requisition #:


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The statements included in this job description are not intended to be all-inclusive.¬  They represent typical elements and criteria necessary to successfully perform the job.¬  Other duties may be assigned as required.¬  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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What CRH Americas Offers You


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  • A culture that values opportunity for growth, development and internal promotion

  • Highly competitive base pay

  • Comprehensive medical, dental and disability benefits programs

  • Group retirement savings program

  • Health and wellness programs


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About CRH Americas


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CRH Americas¬ has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


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CRH Americas is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


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COMPANY NAME is an Affirmative Action and Equal Opportunity Employer.


¬ EOE/Vet/Disability--If you want to know more, please click on this¬ link.¬ 


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